I absolutely LOVE shopping at Dollar General, but have an issue with Dollar General coupons NOT working correctly and the employees being unable to correct the problem! I shop DG more heavily than any other store in our limited shopping area, mainly because of the $5 off $25 offers, but am very frustrated because I often lose value on my coupons. I was THRILLED to come home and blog about my purchases. Unfortunately, my thrill turned to sheer frustration as I tabulated my savings and compared it to the value of the coupons that I actually used in making my purchases.
Today was a $5 off $25 coupon purchase day at Dollar General. Last Saturday night, I checked with my local store manager regarding their $3 off $6 purchase of Tostito’s and/or Pepsi products (use the gray tab on the right to get yours). I couldn’t find anything that excluded stacking the $5 off $25 with the $3 off $6 purchase coupons. She even commented that we needed to use the $5 off $25 coupon before the $3 off $6 and any manufacturer coupons that I intended to use. When I entered the store today, I found her again, showed her the Coca-Cola coupons I had for free 12-packs (from MyCokeRewards) and made sure that there was no problem with them. She looked them over and said that they were fine because they were MFG coupons. Since a friend had his coupon refused at a different store, in a different state, I wanted to double check before shopping tree today.
My store manager is great. She is very friendly and is working hard to make our local store a welcoming place to shop. She always has a smile on her face and is friendly toward all customers, no matter what area of the store she is working in. Soon after she became our local store manager, I introduced myself to her as a coupon blogger and she even recommends my site to other customers. Until she met me and realized how heavily I shop their $5 off $25 days, she didn’t realize that their $5 off $25 coupons needed to be used before manufacturer coupons. Obviously we have a mutual respect for one another.
If you’re familiar with the $5 off coupons, you know that the Dollar General registers automatically print them during the week prior to a $5 off day. Since this lady became the manager, she and the other cashiers now ask people if they plan to use their $5 off coupons. If they say no, they collect them at the register and then voluntarily use them on customers orders on $5 off coupon day. This speaks volumes for the level of customer service being given at this store. I’ve witnessed the cashiers applying the $5 off coupons to unaware customers and the shock expressed by the customers. There is no doubt that these great workers are building their customer base by this simple act of kindness in these tough economic times.
Bless my manager’s heart, she earned her extra pay (I’m sure it’s very little extra pay though) tonight. Another cashier began checking me out, but ran into trouble with my coupons not being recognized by their computer system. The manager stepped in as the store was busy and she was more experienced than the other cashier. The poor thing was more frustrated than I was because she tried and tried to get all of my coupons to work correctly. At one point, I even asked if it was the print quality of my coupons or if it was their system. She assured me that it was their system as she jiggled the cord on the handheld scanner, trying to get it to work. On she went, trying to work with their system. She did the best to correctly price items for me, but was greatly restricted due to the crazy way Dollar General’s system handles their $5 off coupon.
The $5 off $25 purchase store coupon must input before any manufacturer coupons. If the $5 off coupon is used after MFG coupons, the system won’t allow it to be used if the final price drops below $25. When the $5 coupon is applied first, it seems to randomly apply a store discount to each item on the sales receipt. The problem with this system is that it doesn’t allow the shopper to receive the full value of the free item. An example of this was my Tostistos Con Queso dip. The dip was $3.25 and it automatically credited me with $0.65, but would not allow the manager to give me the full value of my coupon of $3.25. This is unacceptable and needs to be changed.
Because of the way that the Dollar General’s computer system handles their $5 off coupon, I paid $17.54. This is still a great price considering the amount of merchandise I took home. Had the system worked correctly or allowed the store manager to correctly price my coupons with the merchandise, I would have only paid $6.75 + tax or $7.07 if i correctly figure the tax. This means that I overpaid by more than $10.
|Items Purchased||I had the following coupons:||Comments:||Should Have Been:
|$5 off $25 DG Purchase||DID NOT WORK AT ALL||$5 off $25 DG cpn|
|3 – 12 packs of Coca-Cola – $4.25*3=$12.75||3 x $4.25 for Coca-Cola – $12.75||Worked Correctly||$12.75 Coca Cola Coupons|
|4 – Tostitos Chips – $2.75*4=$11.00||2 x $3 off $6 Tostitos/Pepsi DG cpn – Only $3||The store manager and I both read the details. The coupon did not limit it to one per customer and did not exclude stacking with the $5 off $25 or other coupons.||2 x $3 off $6 DG cpn|
|1 – Tostitos Con Queso – $3.25||Buy 2 Tostitos Chips, Get 1 Tostitos Dip Free – DID NOT WORK AT ALL||The store manager is WONDERFUL! She attempted to override the price, but actually ended up not being able to deduct the coupon even though she thought she did.
|Total: $27||Total Paid: $9.78||Total I SHOULD HAVE PAID:||$0.00+tax|
|Items Purchased||I had the following coupons:||Comments:||Should Have Been:|
|$5 off $25 DG Purchase||Worked||$5 off $25 DG cpn|
|2 x 2 Nacho Doritos – $2.50 = $5.00||$1 off 2 Doritos||$1|
|4 – Tostitos Chips – $2.75*4=$11.00||2 x $3 off $6 Tostitos/Pepsi DG cpn – Only $3 (Took off $6.60)||See above. My manager attempted to use the previous $3 off $6 coupon that wouldn’t work. She manually over rode the prices, but I only received $6.60 credit||2 x $3 off $6 DG cpn|
|2 – Tostitos Con Queso – $3.25 x 2 = $6.50||Buy 2 Tostitos Chips, Get 1 Tostitos Dip Free – DID NOT WORK AT ALL (Took off $5, not $6.50)||The store manager is WONDERFUL! She attempted to override the price, but actually ended up not being able to deduct the coupon even though she thought she did.
|1 – Bean Dip – $2.50|
|Total: $25||Total Paid: $7.76||Total I SHOULD HAVE PAID:||$6.75 +tax|
Even if I was supposed to use each of the $3 off $6 Tostito’s/Pepsi coupons individually, I would have done that if needed and would have still spent less money. This is how that set of transactions would have worked with the same merchandise. If I had broken this into five separate transactions, I would have purchased an additional jar of Tostito’s Con Queso dip and two more 12-packs of Coca-Cola, but left off the Bean Dip. Even with these changes, the total would have only been $11.79. No matter which way you look at it, I paid too much money.
|Would Have Purchased||I had the following coupons:||Comments:||Should Have Been:|
|$5 off $25 DG Purchase||Transaction #1||-$5|
|5 – 12 packs of Coca-Cola – $4.25*3=$21.25||5 x $4.25 for Coca-Cola – $21.25||-$21.25|
|2 x 2 Nacho Doritos – $2.50 = $5.00||$1 off 2 Doritos||$1.25|
|Total: $26.25||$1.25 + tax|
|2 – Tostitos Chips – $2.75*4=$5.50||$3 off $6 Tostitos/Pepsi DG cpn||Transactions #2 – #5||-$3|
|1 – Tostitos Con Queso – $3.25||Buy 2 Tostitos Chips, Get 1 Tostitos Dip Free||-$3.25|
|Total: $8.75||$2.50+tax (x4)|
|Total: $25||Total Paid: $7.76||Total I SHOULD HAVE PAID:||$11.25 +tax = $11.79
Will I continue to shop at Dollar General? Without a doubt! Do I expect something to be done? Without a doubt, but the change MUST come from somewhere above my local store level. Interested in the next $5 off $25 coupon day at Dollar General? It’s on Saturday, February 9. Next week’s coupon isn’t available to print yet, but check back starting on Sunday or Monday and it should be there.Thanks to Who Said Nothing in Life is Free for $3 off $6 coupon!